Impressa S9 thoughts & Tips
These are fantastic machines. I’ve had 2 Capresso Superautomatics over the past 8 years. The first was a used one that we had for about a year before it had to go in for service, we sold it three years later when we moved. The second, our Impressa S9 is about 4 years old now. We purchased it new and it’s never been in for service. We make 2 – 4 Cappuccinos/Lattes daily.
The Good: Easy to use, setup is easy. I suggest reading the S9 review on Coffee Geek to get an idea of how you want to setup your machine, depending on what drinks you create most often. The machine has many adjustments and the default factory settings may not get you what you expect. The machine warms up quickly and can be programmed to come on automatically, so it will be ready when you walk into the kitchen. It holds a lot of water and a fair amount of coffee beans. It has a bypass for the coffee so that you can put in your own ground coffee for such things a decaf or if you’re trying different beans or…
In our kitchen for over 7 years
Update: Going on 7 years and still working strong. We’ve had to send the machine in for maintenance in 2011 since it stopped working. Essentially $250 covers the maintenance and shipping. They replaced some critical parts and returned the machine in solid condition. Still strongly believe this is normal for anything mechanical and am still very pleased with the product. Heck, don’t think we can get 7 years out of anything today.
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We’ve had the S9 for over 5 years now. The customer service is pretty good when you have a maintenance question. Makes the most of a good coffee bean by ensuring you get a hot espresso with a lot of real crema. Use strong non-oily beans for the best coffee in the world. Brands I have used include Intelligentsia, Lutz, Kimbo, Lavazza, and others. Again, stay away from oily beans. What I really like about this machine is you can make other coffee (in addition to the beans you have loaded in the machine). It has a one button…
repair history
I have used capresso coffee makers for 10 years, starting with the basis C1000. The quality of the coffee is outstanding. I have had the impressa S9 for about 7 years. My problem is the repair record.
My husband and I average 6 cups of coffee per day for the two of us. I follow the maintenance instructions scrupulously, i.e. change the Claris filter and use the cleaning tablet on schedule.(I might add that the filters cost $16 and need to be changed monthly. I also use filtered water.
However, on a yearly basis there is a function failure of one kind or another and I need to send it to the factory in Closter, New Jersey. The flat rate for the Impressa is $275. The warranty on the service is for about 60 days. I have been unable to find a local repair service that will repair it. The last minor function failure was about 5 months ago and it was returned to my home within 4 days after I mailed it. This tells me the repair is limited to the particular…
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